So my review is not for a visit to the club or grounds, rather in regards to their customer service during a PPV game (Forfar AFC v Hibernian FC).
I was late in purchasing the ppv ticket (was 10-15mins into the game).
The registration process was simply enough, though unfortunately there was a error during the payment process. (a error message appeared rather than confirmation of payment). After repeating the process and receiving the same error I checked my bank account and saw x3 payments.
Apon closing Chrome and clearing the cache I was able to successfully log into the account and watch the game without further issues.
I can understand that for some customers this would have been frustrating.
Though I have to say the Forfar Office/customer service staff were excellent.
I emailed them during the game, expecting a response the next day or two.
To my surprise I received a response from Louise within a hour of the game ending, with a full refund already processed.
I believe that the Forfar team are fairly small, and with C19 restrictions even more so.
I also believe that a number of Hibernian fans may have been frustrated with the website, but the staff went over and above to ensure we were looked after.
I'm sure bigger clubs with more staff would struggle to compete with the service provided by Forfar.
Hugely appreciate your effort and I hope I get the opportunity to buy a bridie at another Away game.
Station Park is one of a number of old fashioned football grounds left in the Scottish League. It has a capacity of 6,777 although this has previously been much higher. The record crowd being 10,780 against Rangers in 1970. The total has been reduced for safety reasons.
The ground allows access to all four sides of the pitch. There is one large terrace behind the goal at the western end of the ground. Called the "mert end" because a cattle market is just over the wall this area is reserved for visiting supporters when occasion and numbers demand separation of fans. A seated grandstand, opened in 1959, is on the north side of the pitch. There is a covered terrace on the south side of the ground and further, uncovered, terracing to the east and in front of the stand and the main catering concession. Catering at the ground includes the local speciality, Forfar bridies and the more usual pie. There are plans to rebuild the main stand in a more modern style with improved facilities.
The ground, as the name suggests, was once close to the town's railway station, situated on the Caledonian Railway's main line from Aberdeen to Glasgow and London, but this station was closed in 1968 as part of the Beeching cuts. Station Park is now one of the furthest Scottish League grounds from a railway station (Peterhead's Balmoor ground is further). The nearest train stations to Forfar are Dundee and Arbroath, both of which are approximately 14 miles away. As a result, Station Park is best reached by road.